Refund policy

We have a 7-day exchange policy on exchangeable items, which means you have 7 days after receiving your item for shipping to request a exchange and 7 days from placing your order for pick ups and delivery to receive a exchange. THERE ARE NO REFUNDS, ONLY EXCHANGES. For shipping only exchanges will receive store credit.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn and unused, with tags, free of odors and fragrances, and in its original packaging. You’ll also need the receipt or proof of purchase. There are exceptions and non-exchangeable items listed below.

To start a exchange, you can contact us at sales@kikisboutique1.com. Please include your name, order number, and a list of the items you are requesting to exchange in the email. You must pay for the shipping return label for your exchange. Ki-Ki’s Boutique does not pay for return/exchange shipping labels. If your exchange is accepted, we’ll send you a shipping return label, as well as instructions on how and where to send your package. You have 7 days from when the the return label is sent to ship return items for exchange. Items sent back to us without first requesting a exchange will not be accepted or returned. 
Pick ups can schedule for their exchange to be picked up. Local deliveries can pay a delivery fee for their exchange to be delivered. 

You can always contact us for any exchange question at sales@kikisboutique1.com.

**The exchange policy does not apply to Black Friday and Black Friday Week Sales. All sales are final. No returns or exchanges allowed**

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any of these issues must be reported within 24 hours.

Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like waist trainers, under garments, lingerie, swimwear, shoes, body suits, outfits with included or attached underwear/undergarments, all nipple covers/stickers, custom products (such as special orders, requested orders or personalized items), Rose Toys/Adult Toys, and personal care goods (such as eyelashes, beauty products, and make up). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept any exchanges or refunds on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to request an exchange. Once the exchange is accepted, return the exchange item/items you have. As long as the items are in the same condition you can exchange. For Shipping orders only, you will receive store credit. Pick Ups/Delivery orders can exchange it for a new item of equal pricing. If the item cost more you will have to pay the difference first. There are no refunds at all even if an item cost less. Please ensure you exchange for equal pricing.

 

Refunds

There are no refunds allowed only exchanges! If item isn’t available for exchange you may switch it to an item of the same pricing or pay the price difference if it is more! If you exchange for something with less pricing there is no refunds for the rest!